Service Manager

Montgomery, AL

Full Time

Dixie Electric, Plumbing, & Air

Manager/Supervisor

Do you want to work for a company with excellent benefits and work for a company that values your work-life balance?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Service Manager with integrity and professionalism to join our team in Montgomery, Alabama.

Residential Electrical Service Manager Description:

The Service Manager is responsible for management activities, including establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives.

Who You are:

You have great communication and strong leadership skills.
You can multi-task in a fast-paced work environment
You work well with a team.
You have excellent work ethic and leadership skills.

What You will be responsible for:

Supervise and lead Residential Electrical Technicians and Installation Crew
Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
Conduct ride a longs with technicians and provide feedback
Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
Communicate and monitor goals
Manage work load and schedules to best utilize manpower and maximizes profits
Ensure technicians are being dispatched effectively
Assist technicians with issues while in the field
Facilitate weekly meetings
Resolve customer issues or concerns to ensure complete satisfaction
Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
Ensure all team members comply with OSHA safety standards.
Harness a safety culture
Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
Manage and stay within departmental budget
Achieve budgeted gross margin
Meet or exceed all company goals
Maximize lead opportunities, retain, and grow Maintenance Membership clients.
Manage inventory, equipment, and service fleet
Review, approve new products and services
Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
Carry out additional duties as assigned
Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spend supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Electrical Service Manager.

Who We are:

We believe in Doing the Right Thing
We believe in Service Excellence
We believe in Mutual Respect
We believe in Delivering Happiness
We believe in Safety
We believe in Continuous Improvement and Dedication

Perks:

Competitive Wages
401K Benefits with match program
Paid Holidays
Paid Time Off
Health Plan for team members and their families
Supplemental Insurance for team member and their families
Incentive Programs
LegalShield
Marketplace Chaplains
On staff National Certified Counselor
Opportunity for person growth and advancement

Qualifications and Skills:

At least 5 years in a leadership experience
Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
Valid driver’s license
Ability to work well in a team environment
Strong written and verbal communication skills
Ability to establish priories and get results
Ability to multi-task in fast-paced work environment

Preferred Qualifications:

Knowledge of current Electrical code requirements
Understanding of accounting and finance as it relates to the Electrical industry

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

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Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. Dixie Electric, Plumbing & Air is always looking for good candidates to add to our team.

Service Manager

Apply for this position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Dixie Electric, Plumbing & Air is always looking for good candidates to add to our team.